Are your products natural and vegan?

Yes, all of our products are made with natural, vegan ingredients and are free from animal-derived components. We are committed to cruelty-free practices.

Do you test your products on animals?

No, we do not test any of our products on animals. We are committed to ethical practices and ensuring our products are cruelty-free.

What is the shelf life of your products?

Our products are made fresh in small batches to ensure quality and effectiveness. Typically, they have a shelf life of 6-12 months.

How should I store my products?

Store your products in a cool, dry place away from direct sunlight to maintain their freshness and effectiveness.

Are your products suitable for sensitive skin?

Yes, our products are formulated with gentle, natural ingredients. However, if you have particularly sensitive skin, we recommend performing a patch test before full use.

Can I use your products if I have allergies?

If you have specific allergies, please review the ingredient list carefully. For personalized advice, consult with a healthcare professional.

What should I do if I experience irritation?

If you experience irritation, discontinue use immediately and consult a healthcare professional if needed. 

Do you offer customization for your products?

At this time, we do not offer custom formulations. However, we are happy to help you choose products that best suit your needs. We will also update our product lists from time to time. 

How long does it take to receive my order?

Each batch is made fresh to ensure optimal quality and freshness. Although production times may vary, we prioritize timely shipping to ensure you receive your products promptly. Delivery typically takes 3-7 business days once shipped.

Can I return or exchange products?

We do not accept returns or exchanges due to the nature of our products. Each item is fully inspected before shipping; however, if you encounter any issues, please contact us and we will do our best to resolve them.

Can your products be used on other parts of the body besides the face?

Yes, many of our products are versatile and can be used on other areas of the body. For instance, our Elite Elixir Luxe Butter and Elite Elixir Nourishing Beard Balm are excellent for moisturizing the body and beard, respectively. However, we recommend performing a patch test before using any product on larger or different areas to ensure compatibility with your skin. For specific usage guidelines, please refer to the product instructions or contact us directly.